Get The Care You Need, When You Need It

Know where to go when you need care right away. There are a lot of places to get help besides the emergency room (ER). An urgent care center can treat many things people often take to the ER. In an emergency, always call 911. Otherwise, call your primary care provider (PCP) or 24/7 NurseLine - they can tell you where to go for urgent, sick, or routine care.

Su proveedor de atención primaria (PCP)

 

Your PCP is the doctor that you’ll see for most of your healthcare needs. When you’re sick or hurt, always call your PCP first (unless it’s an emergency, like trouble breathing or bleeding that won’t stop). Even if you call after hours, someone from the office should be on call and able to help.

 

Your PCP is listed on your member ID card and in your online profile.

 

Ellos:

  • Get to know you and your health history.
  • Work with you to find specialists, treatment plans, and medicines when needed.

 

If you haven’t seen your PCP before, call and make a new patient appointment as soon as you can.

 

¿Necesitas cambiar tu PCP?

NurseLine 24/7

 

 844-430-0341 (TTY 711)

 

Health issues can come up when you least expect them. Our toll-free 24/7 NurseLine lets you talk with a registered nurse whenever you have health questions or need medical advice - day or night, holidays, and weekends. Our nurses can:

 

 Advise you on where to go when you need care

 

 Help you with any health questions you have

 

 Find a doctor after hours or on weekends

Atención urgente

 

You may have a sudden illness, injury, or condition that is not an emergency, but needs to be treated right away. Call your PCP if you think you need urgent care. Your PCP will tell you what to do. They may tell you to come into the office right away, go to an urgent care center, or go to the emergency room.

 

You may need urgent care if you have:

  • Quemaduras menores
  • Dolor de oídos
  • A very sore throat 
  • An injury from a fall 
  • Frequent vomiting 
  • A cut that’s deep enough to need stitches 
  • A fever over 101 degrees Fahrenheit 
  • Muscle sprains or strains

Atención de emergencia

 

Emergencies are times when there could be serious danger or damage to your health if you don’t get medical care right away. If you need emergency care, call 911 or go to the nearest hospital emergency room (ER).

 

Go to the ER if you: 

  • Have bad chest pain 
  • Are having trouble breathing 
  • Have bleeding that won’t stop or a bad burn 
  • Are pregnant and have heavy bleeding, unexplained pain, or signs of infection.
  • Are concerned about your pregnancy or baby and are unable to reach your provider.
  • Feel like you might hurt yourself or someone else 
  • Have a drug overdose

 

After an ER or urgent care visit 

Call your PCP as soon as you can after you visit the ER or urgent care center. Your PCP can help with your follow-up care.

Atención médica del comportamiento

 

Behavioral healthcare includes mental health (your emotional, psychological, and social well-being) and substance (alcohol and drugs) use disorder treatment and rehabilitation services. You do not need to see your PCP before getting behavioral health services. If you need help finding mental health or substance use services, call Member Services at 844-912-0938 (TTY 711).

 

Si tiene alguno de los siguientes sentimientos o problemas, debe comunicarse con un médico de salud conductual:

  • Tristeza constante
  • Desesperanza o impotencia
  • Sentimientos de culpa
  • Sentimientos de inutilidad
  • Dificultad para dormir
  • Poco apetito
  • Pérdida de peso
  • Pérdida de interés
  • Dificultad para concentrarse
  • Irritabilidad
  • Constant pain such as headaches, stomachaches, and backaches

If you think you are in danger of harming yourself or others, call 911 or go the nearest emergency room.

Telemedicina

 

Using LiveHealth Online, you can visit a doctor through live video on your computer, tablet, or smartphone. It's an easy way to get care for you or your family anytime of the day or night without leaving home.

 

As an Anthem member, you can use LiveHealth Online at no cost to you. Regístrate gratis hoy mismo y obtén lo siguiente:

 

See a doctor in minutes

When you have a common health problem like a cold, the flu, fever, pink eye, sore throat, sinus infection, and more! Doctors can also send prescriptions to your pharmacy if needed.* Spanish speaking doctors are available seven days a week by appointment using Cuidado Médico on LiveHealth Online.

Talk with a therapist in four days or less

If you’re feeling anxious, stressed, or having a tough time coping, you can schedule an appointment for a 45-minute counseling session.

Visit with a psychiatrist in 14 days or less

When talk therapy alone isn’t enough, members 18 and older can schedule an appointment to get help with managing certain medicines to help manage behavioral health conditions.

Si tiene preguntas sobre Anthem

Contáctanos

Call Member Services at 844-912-0938 (TTY 711) 
De lunes a viernes de 7 a. m. a 8 p. m., hora del Este.

* Prescriptions determined to be a "controlled substance" (as defined by the Controlled Substances Act under federal law) cannot be prescribed using LiveHealth Online. Los psiquiatras de LiveHealth Online no ofrecen asesoramiento o psicoterapia.

 

LiveHealth Online es el nombre comercial de Health Management Corporation, una compañía independiente que proporciona servicios de telemedicina en nombre de Anthem Blue Cross and Blue Shield. LiveHealth Online services are not available for all members.