Behavioral Health (Mental Health/Substance Abuse)

As an Anthem Blue Cross and Blue Shield member, mental health and substance use disorder treatment services are available to you.


Estos servicios incluyen lo siguiente:

  • Diagnostic evaluation and assessment
  • Pruebas psicológicas
  • Psychotherapy and counseling
  • Intervención en crisis
  • Medication-assisted treatment for addiction
  • Opioid treatment program services
  • Servicios médicos
  • Behavioral health nursing services
Servicios de salud mental

Including therapeutic behavioral service, psychosocial rehabilitation, community psychiatric supportive treatment, assertive community treatment for adults, and Mobile Response and Stabilization Services (MRSS) for members under the age of the 21

Substance Use Disorder Treatment Services

Including case management, peer recovery support, intensive outpatient, partial hospitalization, residential treatment, and withdrawal management

Mental Health And/Or Substance Use Disorder Treatment Services


Sometimes, dealing with all the demands of life, such as a home and family, can lead to stress. Stress can lead to depression and anxiety. It can also lead to problems with marriage, family, and parenting. Stress can lead to unhealthy ways of coping such as alcohol and drug abuse, too.


If you or a family member are experiencing anxiety, depression, or difficulty managing alcohol or drug use, you can receive help.


Call Anthem Member Services at 844-912-0938 (TTY 711).


You can also be given the name of a behavioral health specialist who will see you if you need one. Your benefits include many medically needed services, such as:

 Inpatient mental healthcare.


 Outpatient mental healthcare (counseling/therapy).


 Behavior modification (Applied Behavioral Analysis).


 Psychiatric services/medication management.


 Crisis services.


 Alcohol and substance use disorder treatment, including intensive outpatient treatment.


 Case management services.


 Mental health rehabilitative treatment services.

You do not need a referral from your PCP to receive these services or to see a behavioral health specialist in your network. If you think a behavioral health specialist does not meet your needs, talk to your PCP. They can help you find a different kind of specialist. There are some treatments and services your PCP or behavioral health specialist must ask Anthem to approve before you can receive them. Your doctor will be able to tell you what they are. If you have questions about referrals and when you need one, contact Member Services at 844-912-0938 (TTY 711).

Línea de ayuda para la salud mental


If you are experiencing emotional or mental pain or distress, call the Behavioral Health Crisis Line at 844-912-2425 (TTY 711) 24 hours a day, seven days a week. We have licensed clinicians available to speak with you and to connect you to the support you need to feel better. If you are in danger or need immediate medical attention, call 911.

Ohio Resources


El programa OhioRISE (Resiliencia a través de Sistemas Integrados y Excelencia) es un programa de atención administrada para niños y jóvenes que tienen necesidades complejas de salud conductual y multisistémicas. OhioRISE tiene el objetivo de expandir el acceso a los servicios basados en el hogar y en la comunidad para asegurar que los miembros y las familias tengan las herramientas que necesitan para trabajar con los sistemas de la comunidad tales como educación, discapacidades del desarrollo, protección infantil, justicia juvenil, salud mental y adicción, y otros temas. An individual who is enrolled in the OhioRISE program will keep their managed care enrollment for their physical health benefit.


In addition to the behavioral health services already available through Ohio Medicaid, OhioRISE offers the following services: 

  • Coordinación de cuidado médico determinado mediante la evaluación del CANS
  • Tratamiento intensivo en el hogar (IHBT)
  • Servicio móvil de respuesta y estabilización (MRSS)
  • Relevo de salud conductual
  • Fondos flexibles primarios
  • Centro de tratamiento psiquiátrico residencial (PRTF): disponible en enero de 2023


Learn more about the OhioRISE program, who is eligible, and how to apply.

Mobile Response And Stabilization Service (MRSS)

MRSS is a face-to-face crisis response program for children, young adults (up to age 21), and their families. A trained professional responds with support to help deescalate the situation within 60 minutes. Those who need it can call the crisis hotline 24 hours a day, 7 days a week. A person can report any distressful situation and receive assistance with emotional or escalated behaviors, mental health issues, substance use concerns, grief and loss, trauma, suicidal thoughts, transitions, truancy, running away from home, and parent/child conflict.

Learn More About MRSS